Effective date: September 28, 2026 — Last updated: September 28, 2026

The Charleston Senior Community (“The Charleston,” “we,” “us”) operates thecharlestonwaldorf.com. This Privacy Policy explains what information we collect, why, and the rights you have.

Information We Collect

  • Information you provide: name, phone number, email address, care needs, and message details submitted through forms (wait list, contact, RSVP, ballroom, guest suite), the website concierge chat, waiver signing, or by phone/email.
  • Automatically collected: IP address, browser/device type, pages visited, and approximate location derived from IP, via server logs and analytics.
  • Cookies: we use cookies and similar technologies for site functionality and analytics. You can disable cookies in your browser; some features may not work.

Text Messages (SMS) — TCPA Disclosure

When you provide your phone number and check the consent box (or otherwise expressly consent), you agree that The Charleston may contact you by phone call and text message, including using automated technology, about your inquiry, tours, events, and community updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or of joining the wait list. Reply STOP to any text to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages.

How We Use Information

  • To respond to inquiries, process wait list applications, RSVPs, rental and stay requests
  • To send confirmations, visitor guidelines, disclosures and signed document copies
  • To operate, secure and improve the website
  • To meet legal, accounting and safety obligations

Sharing

We do not sell your personal information. We share it only with service providers who help operate the site and communications (hosting, email/SMS delivery, analytics), and as required by law.

Your Privacy Rights (California & Other States)

Depending on your state of residence (including California under the CCPA/CPRA), you may have the right to: know what personal information we hold about you; request a copy; request correction or deletion; and opt out of the sale or sharing of personal information (we do not sell or share it for cross-context advertising). To exercise any right, contact us at cgadmissions@thecharlestonwaldorf.com or (240) 599-8989. We will not discriminate against you for exercising these rights.

Health Information

Please do not submit detailed medical records through website forms. Information submitted through this website is handled under this policy; resident health records are governed by our resident agreements and applicable law.

Security & Retention

We use reasonable administrative, technical and physical safeguards. We retain submissions as long as needed for the purposes above and legal requirements.

Children

This site is not directed at children under 13 and we do not knowingly collect their information online.

Changes

We may update this policy; the effective date above shows the latest version.

Contact

The Charleston Senior Community, 45 St. Patrick’s Drive, Waldorf, MD 20603 — (240) 599-8989 — cgadmissions@thecharlestonwaldorf.com